Product Warranty

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Manufacturer's Limited Warranty

Covered Region: United States

Hanson ProSystems, LLC (HPS) hereby warrants to the original purchaser, Hanson ProSystems products to be free of manufacturing defects in material and workmanship during the specific period from the date of purchase this warranty shall be valid.  It is the owner's responsibility to provide dated proof of purchase at the time of service.  In cases where greater than a 12-month difference between date of manufacture and date of purchase, the date of manufacture will be used as the warranty period start date.  This warranty is non-transferable.  Purchase of HPS products from an unauthorized reseller excludes you from any HPS warranty.

This warranty is void if the serial number has been altered or removed; if the product is modified in any manner.  Do not attempt any repairs yourself; doing so will void the HPS warranty.  If the warranty seal is broken or tampered with, customer's warranty is void and so are any warranty claims.  If the product has been repaired or serviced by anyone other than HPS, unless prior verbal consent and written authorization has been given to buyer by HPS; if the product is damaged because of abuse, misuse, wrong installation and/or improper maintenance, warranty will be voided.

This is not a service contract.  This warranty does not include maintenance, cleaning or periodic check-ups.  The sole responsibility of HPS under this warranty shall be limited to the repair of the product, or replacement thereof, including parts, at the discretion of HPS.

Hanson ProSystems reserves the right to make changes in design and/or improvements upon is products without any obligation to include these changes in any products thereafter manufactured.

Hanson ProSystems, LLC (HPS) provides:

Battery Powered, Wireless DMX LED Lights - HPS extends a 12-Month Limited Warranty on all battery powered, wireless DMX LED products.  Your warranty period begins from your date of purchase. 

Battery - HPS extends a 6-Month Limited Warranty on all batteries found in our battery powered, wireless DMX LED products.  Your warranty period begins from your date of purchase. 

Antenna - HPS does not warranty antennas used on all our battery operated, wireless DMX light fixtures, controllers and transceivers. 

Controllers / Transceivers - HPS extends a 12-Month Limited Warranty on all controllers and transceivers.  Your warranty period begins from your date of purchase. 

Road Cases -  HPS extends a 15-Day Limited Warranty on all our custom road cases.  Your warranty period begins from your date of purchase. 

Road Cases Electrical Components - HPS extends a 30-Day Limited Warranty on all electrical components in our custom charging road cases.  Your warranty period begins from your date of purchase. 

Co2 Jets - HPS extends a 12-Month Limited Warranty on all Co2 products.  Your warranty period begins from your date of purchase. 

Co2 Hoses / Hose Accessories - HPS extends a 15-Day Limited Warranty on all Co2 Hoses, Accessories and parts.  Your warranty period begins from your date of purchase. 

LED Video Panels - HPS extends a 12-Month Limited Warranty on all LED Video Panel product.  Your warranty period begins from your date of purchase. 

LED Video Panel Accessories - HPS extends a 15-Day Limited Warranty on all LED Video Panel Accessories.  Your warranty period begins from your date of purchase. 

Mailing Address

Hanson ProSystems
4960 NW 165 St Unit B12
Miami Gardens, FL 33014

For warranty service, you must contact Hanson ProSystems Service Department at 1-305-623-2900 or service@hansonprosystems.com to obtain a Return Merchandise Authorization number (RMA#).  All returned service items, whether under warranty or not, must be pre-paid by the sender.  HPS will, at its own expense, return the repaired product only in the United States and only if the product is under warranty.  If the fixture is under warranty, you must provide a copy of your original invoice.  No accessories should be shipped with the product.  If any accessories, like cables, are shipped with the product, HPS shall have no liability for loss or damage of said accessories.

Warranty Registration:

Warranty valid only in the United States for products purchased through HPS Authorized Dealers. 

 

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Address Information:

Hanson ProSystems
4960 NW 165 St Unit B-12
Miami Gardens, FL 33014

Contact Us:

Office: (305) 623-2900
Fax:   (305) 816-6825

Hours of Operation:

Monday - Friday 9:00am - 6:00pm EST

24/7 Customer Support Service  

 

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